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Maxicare Member Advisory: Alternate Communication Channels

As of January 05, 2022

Dear members,

Maxicare is experiencing an influx of calls through its hotline and teleconsult lines. Should you need non-urgent medical assistance, please utilize these alternative channels to receive teleconsultation, LOA assistance, and other requests and concerns:


1. Doctor Anywhere App
    Access doctor’s schedules and set appointments. Download here.

    2. Maxicare Member Gateway
      Login at https://membergateway.maxicare.com.ph for LOA and reimbursement requests.

      3. Email

        4. SMS
          • Smart: 0918-8896294
          • Globe: 0917-5942680

          5. Corporate website
            Click the link to send your concerns: https://maxicare.com.ph/contact-us/wed-love-to-hear-from-you

            For guidance on Maxicare’s COVID-19 coverage, please refer to this article: https://helpdesk.benefitsmadebetter.com/en/announcements/article/maxicare-and-philhealth-coverage-for-covid-19

            You may also reach us via your dedicated helpdesk or the ActiveLink mobile app’s Admin Connect.

            Your patience during this time will be greatly appreciated. Rest assured that we, together with Maxicare, are doing our best to serve you better.

            Thank you very much and stay safe!

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