As of January 05, 2022
Dear members,
Maxicare is experiencing an influx of calls through its hotline and teleconsult lines. Should you need non-urgent medical assistance, please utilize these alternative channels to receive teleconsultation, LOA assistance, and other requests and concerns:
1. Doctor Anywhere App
Access doctor’s schedules and set appointments. Download here.
2. Maxicare Member Gateway
Login at https://membergateway.maxicare.com.ph for LOA and reimbursement requests.
3. Email
4. SMS
5. Corporate website
Click the link to send your concerns: https://maxicare.com.ph/contact-us/wed-love-to-hear-from-you
For guidance on Maxicare’s COVID-19 coverage, please refer to this article: https://helpdesk.benefitsmadebetter.com/en/announcements/article/maxicare-and-philhealth-coverage-for-covid-19
You may also reach us via your dedicated helpdesk or the ActiveLink mobile app’s Admin Connect.
Your patience during this time will be greatly appreciated. Rest assured that we, together with Maxicare, are doing our best to serve you better.
Thank you very much and stay safe!
ActiveLink coordinates with your HMO provider on administrative concerns regarding your HMO policy. We help you resolve your HMO concerns from start to end of your HMO policy. By using this service, you are agreeing to ActiveLink's data privacy and consent provisions. Please click this link to find out more.
