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We sincerely apologize for the errors you’ve been encountering when using the app’s Health Declaration Form. Our team is currently fixing the issue and a faster HDF will be published soon.

In the meantime, you may try these HDF troubleshooting guides when you see the “Internal Server Error” error message:
  1. Click “Okay” on the pop-up message;
  2. Scroll to the last part of the form; then
  3. Wait for 15 to 20 seconds for all the HDF questions to load.

If this doesn’t work, try closing the ActiveLink mobile app before accessing the HDF again.


What causes the HDF to load slow?
The HDF is fetching your previous logs per question. If you have a slow internet connection, it will take longer for the HDF to fetch your pre-filled answers.

We apologize for the inconvenience. Rest assured that we will fix this issue as soon as possible.

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