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How do I file my claims request?


Step 1: Send requirements to Manulife PH Claims email and copy/CC your ActiveLink dedicated helpdesk.

Step 2: Manulife PH Claims screens and endorses the requirements for processing. 

PH Claims will inform client if there are missing requirements or required additional documents.  

Step 3: Manulife Claims Team reviews, approves, and processes the application. 

Step 4: Notify client once proceeds are credited to the bank account. 






Incontestable death claim, hospital, and accidental medical reimbursement claim 

15 working days 

Contestable death claim and living benefits claims 

25 working days 

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