How do I file my claims request?
Step 1: Send requirements to Manulife PH Claims email and copy/CC your ActiveLink dedicated helpdesk.
Step 2: Manulife PH Claims screens and endorses the requirements for processing.
PH Claims will inform client if there are missing requirements or required additional documents.
Step 3: Manulife Claims Team reviews, approves, and processes the application.
Step 4: Notify client once proceeds are credited to the bank account.
TURNAROUND TIME
|
CLAIM TYPE |
TAT |
|
Incontestable death claim, hospital, and accidental medical reimbursement claim |
15 working days |
|
Contestable death claim and living benefits claims |
25 working days |
ActiveLink coordinates with your HMO provider on administrative concerns regarding your HMO policy. We help you resolve your HMO concerns from start to end of your HMO policy. By using this service, you are agreeing to ActiveLink's data privacy and consent provisions. Please click this link to find out more.
