The following troubleshooting guidelines can help you access the ActiveLink app:
Registration
Error Message:
The registration details you provided could not be found or Record is already registered or does not exist
What it means:
You’re already registered to AcitiveLink via mobile app of BMB platform.
What to do:
No need to register. Log in using your registered email and password.
Login
Error message:
Username temporarily locked. You’ve made 5 invalid login attempts. Please login again after 15 minutes
What it means:
You’ve entered the incorrect login information.
What to do:
Enter the correct registered email address and password after 15 seconds. If the error persists, reset your password or send us a message via your dedicated helpdesk email.
ActiveLink coordinates with your HMO provider on administrative concerns regarding your HMO policy. We help you resolve your HMO concerns from start to end of your HMO policy. By using this service, you are agreeing to ActiveLink's data privacy and consent provisions. Please click this link to find out more.
