ActiveLink upholds its commitment to data security across all its operations at all times. We understand that, as an individual, you have your own agency to grant us your consent on the collection, use, processing, or disclosure of your personal information. We highly respect your privacy and the personal information that you entrust us with. In this light, ActiveLink always secures consent to collect, use, process or disclose information from its clients. Moreover, ActiveLink commits to protect and secure the information we acquire within our system for the legally allowable period.
ActiveLink has been guided by PwC Isla Lipana & Co. in complying with the Data Privacy Act of 2012.
By registering and signing in to using ActiveLink’s Benefits Made Better (BMB) website, ActiveLink mobile application, and/or ActiveLink corporate website, you give or signify your consent to the capturing, collecting, processing, and sharing of your personal information and/or sensitive, personal information or data to ActiveLink as defined under the Data Privacy Act of 2012, its Implementing Rules and Regulations and all other issuances of the National Privacy Commission (NPC), henceforth referred to as the “Applicable Data Privacy Regulations” for the purpose of effecting control of the COVID-19 infection. These data include, but are not limited to, HMO Membership Information, Steps That Matter Wellness Programs and Projects, HMO Administrative Support & Customer Support, Appointment Setting, Directory Listing, Pre-Employment Examination, Clinic Management, Group Life Insurance, Surveys, Annual Physical Examination, Utilization Reports and Analysis, Health Declaration Forms, and related data for COVID-19 monitoring, etc.
ActiveLink’s top priority is your privacy and confidentiality on the provided data or information through the BMB website, ActiveLink mobile application, and/or ActiveLink corporate website.
What data or personal information do we collect, acquire or gather?
Please note that the personal data or information collected through your BMB registration and other BMB website and mobile application services become part of ActiveLink’s database. This allows you to make use of ActiveLink services such as, but not limited to, customer support through our helpdesk, dependents’ enrollment, account management through the BMB platform and ActiveLink Mobile Application Services, etc.
We collect only the personal information needed to give you relevant and up-to-date information on the status of your HMO coverage, COVID-19-related assistance, and other health and wellness services we may provide as part of ActiveLink’s programs. We gather only the personal information made available to us by you, your employer, your HMO provider, and other third-party provider/s related to the services you may acquire within your HMO policy and COVID-19 related monitoring. This includes information gathered from sources such as your participation in ActiveLink Employee Benefits Consulting, Inc. and BMB Insurance Brokers programs and other ActiveLink projects, as well as the personal information that you provide as part of your registration and your dependents’ enrollment in the BMB Website and ActiveLink Mobile Application.
Sources for collected personal information include ActiveLink activities and services such as, but not limited to:
The sources noted above yield data or personal information that includes, but is not limited to:
APE and PEME
Group Life Insurance
BMB Website and Dependents Module
Utilization and Reports Analysis
STM Wellness Programs and Projects
COVID-19 Health Declaration Form
Collection of your dependents’ data will only commence once your legal-age dependent/s signify consent through the consent form provided by ActiveLink during Dependents’ Enrollment. Minor dependents can be covered through the consent of their principals.
We protect all personal data or information that we have about you in accordance with accepted standards of security and confidentiality.
Who uses your information?
Your information is accessed and used by our team, who are responsible for benefits analysis, planning, risk management and collaboration with your company. These functions, and the use of your information in their fulfillment, ensure the smooth delivery of services, the effective supervision of administrative requirements, the management of benefits cost over time, and the preservation of human capital through wellness. Duly authorized employees of ActiveLink, who are knowledgeable in the proper use of data or information, are responsible for accessing, using or processing any members’ collected data or information needed to carry out their roles and responsibilities as part of ActiveLink.
Captured data will only be visible to you as a user and only authorized ActiveLink employees will know, access, process and use your personal information according to their duties and responsibilities.
ActiveLink employees who violate our Privacy Policies will be subject to disciplinary penalties and sanctions.
How do we use your information?
The personal data or information collected through your registration for the BMB platform and your use of other BMB-provided services become part of the ActiveLink database. This allows you to make use of ActiveLink services such as, but not limited to, customer support through our helpdesk, dependents’ enrollment, account management through the BMB platform and ActiveLink Mobile Application, COVID-19 health declaration through the mobile app, etc.
Collection of your dependents’ data will only commence once your legal-age dependent/s signify consent through the consent form provided by ActiveLink during Dependents’ Enrollment. Minor dependents can be covered through the consent of their principals. The collected information from wellness activities, programs, or projects is strictly used for documentation. The collected information from the mobile application’s Health Declaration Form is for government and company compliance.
This entails the creation of reports for the authorized personnel from your company responsible for improving your health and wellness. Your information is also used to measure the results of ActiveLink’s employee wellness programs or activities.
Collected data may be used to perform the activities and services provided by BMB and ActiveLink. The data may also be used for review, documentation, reporting, and monitoring purposes to improve the service provided by the BMB website, ActiveLink mobile application, wellness programs, and other services provided by ActiveLink.
How do we share your information?
ActiveLink, to preserve human capital and improve the wellness of every member, may share personal information to members, the company HR, company clinic, and other authorized personnel involved in the HMO program and COVID-19 related monitoring, if necessary and with the proper authority and consent.
Personal data is not disclosed to third parties except for providing services in collaboration with the third parties or for compliance with any other authorized personalities exercising their duties as required by law (e.g., for investigation, to prevent illegal activity).
Personal data that are being collected and used are for the following purposes:
We do not share personal information that we hold about you to any other person for any reason unless you have authorized such disclosure, or it is permitted or required by law.
How do we protect your information?
ActiveLink, as part of the initiative to strengthen data security, is virtualized. ActiveLink uses a virtual facility hosted in Azure. Microsoft Azure is a cloud service platform that has the ability to protect applications and data with the services and controls that it provides to manage the security of cloud-based assets. To know more about Microsoft Azure securing your data please see the link here: https://azure.microsoft.com/en-us/services/security-center/.
ActiveLink utilizes Microsoft O365 E5 which extends identity and threat protection with integrated and automated security to help stop damaging attacks and bring together information protection and advanced compliance capabilities to protect and govern data while reducing risks.
ActiveLink shall safeguard or retain your data or information for five (5) years or less, depending on your company’s contract duration and requirements. All data or information collected from you resides in ActiveLink’s cloud-hosted database. The storage server facility of ActiveLink is MS Azure which is a secured cloud server storage that encrypts all data in transit and at rest complying with security standards. Data terminals are monitored with historical logs to keep your data or information safe. We dispose of data based on the aforementioned period or requirements through our cloud database storage.
How will you be notified of changes to our policy?
You, as a user, always have the right to be informed whether your personal information is being or has been processed; to request for access to your personal information; correct, update or modify your personal information; object to the processing of your personal information; suspend, withdraw, or order the blocking, removal or destruction of your personal information; and withdraw your consent to the processing of your personal data upon informing ActiveLink. To do so, please contact our data privacy support team at [email protected]
To secure your personal information, the ActiveLink mobile application encrypts all transmissions using security software. Authorized data collection and storage occurs through ActiveLink’s database, which uses similar security measures to protect your information. The ActiveLink mobile application and related databases work only with mobile systems compatible with our security protocols. Otherwise, you will receive a notification indicating that your transactions cannot be completed due to security risks.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It allows the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over time, so you don’t have to keep reentering these whenever you return to the site or browse from one page to another.
You agree that the consent and authorization you provided have been executed freely, voluntarily, and with full knowledge and consent of its consequences. This is intended as the consent and/or permission required under the Applicable Data Privacy Regulations. Upon accepting these terms and conditions, your consent will be valid and will have continued effect throughout the duration of your and/or your company’s engagement with ActiveLink, the existence of your account, and/or until the expiration of the retention limit set by laws and regulations, and/or through the period set until the destruction or disposal of records as mandated by relevant laws, unless you withdraw such authorization and consent in writing. Thus, you hereby give consent to ActiveLink, its officers, employees, and representatives, and you free us from any and all liabilities arising from the above use and disclosure of your information.
Last reviewed: December 2022
ActiveLink coordinates with your HMO provider on administrative concerns regarding your HMO policy. We help you resolve your HMO concerns from start to end of your HMO policy. By using this service, you are agreeing to ActiveLink's data privacy and consent provisions. Please click this link to find out more.